BIDEA LAB has a procedure for dealing with complaints and claims in relation to potential non-conforming work that we can make available upon request. In any case, the request must be submitted in writing to info@bidea-lab.com.

Remember: Please describe clearly the reason for the request and indicate the report number concerned.

We will immediately acknowledge receipt of your claim. Our technical team will open an investigation process. We will contact you within 24-48 hours in response to your request.