If, despite the warning described in point 4, the customer decides to request the return of the test samples, the laboratory must be notified in writing upon service confirmation.

The preparation of samples for return is subject to a fee of €20.

The customer shall collect the samples within a maximum period of seven (7) calendar days from the date of delivery of the inspection reports, under EXW conditions (packaging, transport and risk damages being at the customer’s expense).

The laboratory will pack inspected samples for return in the same packaging that the client used when they were shipped to the laboratory for inspection.